Terms of service
You are entitled to a 100% money back guarantee if, on the rare occasion, our doctors reject your request for a fit note. You will receive an email confirming this and the monies taken will be refunded back to the same payment method you used within 3-5 working days.
Consumer Terms & Conditions of Sale
These terms will apply to all your purchases of Services whether you are ordering on-line, by telephone or by mail. Please read this document carefully after printing it off or downloading it (if you are using the Internet) before placing your order. We may change these terms from time to time. Please check them before you make another purchase.
1 GENERAL
1.1 In these conditions:-
1.1.1 “Consumer” means any customer who is purchasing outside the course of his or her business or trade;
1.1.2 “you” means the Consumer submitting an order for Services;
1.1.3 “Services” means the Services noted in any quotation or order acknowledgement from us and which are supplied under these conditions;
1.1.4 “Party” means either you or us; “Parties” means you and us;
1.2 The contract for supply of Services (“Contract”) will be formed when you accept our quotation or we accept your order. Acceptance of an order by us can only be made in Writing. Once the Contract has been formed with you we will file it in electronic or paper copy for our records.
1.3 In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such check. You confirm that you are happy for us to carry out such a check.
1.4 These conditions may only be changed in a document signed by one of our directors.
1.5 These conditions and any matters referred to on our quotation or order acknowledgement (as appropriate) form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.6 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability.
1.7 By accepting the Contract you are confirming that you are a Consumer.
1.8 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.
1.9 Clause headings are for convenience only and do not affect the interpretation of these conditions. Words in the singular include the plural and vice versa.
2 LIMITATION OF LIABILITY
2.1 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:
2.1.1 any losses which are not foreseeable by both Parties when the Contact is formed arising in connection with the supply of Services and related services or their use by you;
2.1.2 any losses which are not caused by any breach by us; or
2.1.3 business or trade losses.
2.2 Our entire liability in connection with the Contract will not exceed [one and a half] times the purchase price of the Services in question.
2.3 Nothing in this Contract means that we limit or exclude our liability to you for:
2.3.1 death or personal injury resulting from our negligence or that of our employees, agents or subcontractors
2.3.2 any other matters which we cannot by law limit or exclude.
3 PRICE
3.1 The price for our services is stated on our quotation or order acknowledgement (as appropriate). All prices are in £ sterling, are inclusive of VAT, delivery and installation charges and the cost of packaging, all of which will be added to or charged on invoices at the appropriate rates and paid by you.
4 PAYMENT
4.1 Unless we agree otherwise in Writing, you must pay for Services prior to their delivery (email or SMS) to you by such means as we may notify you of. Where the Services are supplied on credit terms granted at our discretion, payment will be made by you by the end of the month following our invoice date. Payment by cheque is deemed to have been made only upon such cheque being met on first presentation.
4.2 Where you do not make any payment to us under the Contract by its due date then, we may, in addition to any other rights which we have under this Contract, withhold any further deliveries and/or suspend performance of the Contract until arrangements as to payment or credit have been established on terms which are satisfactory to us.
5 DELIVERY
5.1 We will deliver our Services to the place designated by you in the UK in the accepted order or quotation, as appropriate, during normal business hours (9am - 9pm)
5.2 Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control.
6 YOUR STATUTORY RIGHTS
As a consumer, there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 (as amended) we have to supply Services to you which are fit for their purpose). It is important for you to know that nothing in these terms affects these statutory rights.
7 DELAY OR FAILURE TO PERFORM
We shall not be liable to you if we are prevented or delayed in the performing of any of obligations to you if this is due to any cause beyond our reasonable control including, without limitation: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.
8 ASSIGNMENT
We may freely assign, sub-contract or otherwise transfer in whole or in part the Contract PROVIDED THAT the quality of Services supplied to you is not affected. You may not however do so without our written agreement.
9 GENERAL
9.1 If any provision of these Conditions is held by a competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question is not affected.
9.2 No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision.
GOVERNING LAW
The Contract is governed by the laws of England and the English courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.
USE OF WEBSITE
All the information on this website is intended for guidance only and is regularly updated. Products and prices are subject to change without notice. Dr Sick owns the copyright in all materials on this site.
COPYRIGHT
All contents and information on this site including without limitation text, graphic and images, is the property of Dr Sick and is protected by United Kingdom copyright laws.
TRADEMARKS
All trademarks that appear on this site are the property of their respective owners.
PAYMENT
We accept Credit Card and Debit Card payments.
Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Solo / Switch / Maestro).
Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, Dr Sick reserves the right to decline orders for bulk or high value purchases.
CREDIT CARD SECURITY
At the checkout stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
UNLAWFUL OR PROHIBITED USE
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Dr Sick or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.